Answered by Ringtail
Often users want to share content with their users in Ringtail in a case-specific manner. Ringtail bookmarks were made for this purpose. The administration of the objects is in Case Setup. Users will see bookmarks (to which their group has permission) underneath on the user name menu in the upper right corner of Ringtail, under the Bookmarks menu item.
Here are a few ways to use bookmarks:
- Add bookmarks for internal Ringtail links by copying the URL of any result set or object, and pasting it in as a new bookmark.
- Add a bookmark with a link to your SharePoint site for reporting.
- Add a bookmark for internal documentation.
If you aren't seeing the bookmarks you've setup, remember that you need to set the permissions for each bookmark.