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If Windows Active Directory authentication and password self-service are enabled in your environment, you can reset a forgotten password or change an expired password in the application. If third-party password management is also enabled, you are directed to a third-party site.
Note: The password management features are not available for Ringtail authentication. The appearance of the application password management pages vary based on whether or not the application login service is running in your environment.
If Windows Active Directory authentication and password self-service are enabled in your environment, use the following procedure to reset a forgotten password.
1.On the application password page, click the I've forgotten my password link or the Forgot? link.
a.If a third-party password management tool is not configured, do the following:
i.On the next page, you might have to type your user name and click Next.
ii.Type the answers to three of your five challenge questions, and then click Submit or Reset Password.
iii.Type your new password twice.
iv.Click Save or Log in.
If your password does not meet the requirements, the password entries do not match, or the password has already been used, you are prompted to redo your entries.
b.If a third-party password management tool is configured, you are directed to the third-party password self-service site.
Follow the instructions on the third-party site to reset your password. You will likely need to enter a verification code or answer security questions.
If Windows Active Directory authentication and password self-service are enabled in your environment, use the following procedure to change your password on the application password page:
1.When your password expires, you see the message Your password has expired. Type the New password and in the Re-enter password box, type the password again and then click Log in.
2.If you just want to change your password, click the Change password link.
a.If a third-party password management tool is not configured, do the following:
i.In the Old password, or Current password box, type your current password.
ii.In the New password box, type your new password.
iii.In the Confirm new password or Re-enter password box, type your new password.
iv.Click Submit or Reset.
b.If a third-party password management tool is configured, you are directed to the third-party password self-service site.
Follow the instructions on the third-party site to change your password.
