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The manual imaging feature allows you to download documents from Ringtail, create image files of the documents using a third-party tool, and then upload the image files back into Ringtail.
To enable the manual imaging feature, administrators must grant users access to the following manual imaging options:
●Processing - Imaging - Automated
●Processing - Imaging - Manual
For information about how to enable imaging features, and a description of the places where imaging features appear, see Work with security for features.
Use the following procedure to define the location that Ringtail downloads files to be manually imaged.
1.On the Case Home page, under Manage Documents, click Imaging.
2.On the Imaging - Automated page, click Settings.
3.On the Common page, in the File export destination list at the bottom of the page, select the name of your file transfer repository.
Ringtail downloads documents to this file repository for manual imaging.
When you initiate a manual imaging job, Ringtail exports the files that were submitted for the job. A message appears in the processing window when the documents are ready for download.
You can locate the exported .zip files in the following ways:
●Files are saved in the file export destination location that is specified in the Imaging - Automated > Settings window.
●Download the exported .zip file on the Manage Documents > Imaging - Manual page. To do this, on the Imaging - Manual page, select the check box next to the manual imaging job, and then click Download files. Click OK in the Download dialog box. A message appears in the processing window when the .zip file is available.
After you download files, you can create image files of them using a third-party tool, and then upload the files back into Ringtail.
After you create image files of documents using a third-party tool, you can upload the manually imaged files back into Ringtail.
Adhere to the following rules to ensure that Ringtail can correctly identify and upload the files:
●Imaged files must have one of the following file extensions: .pdf, .tif, .tiff, .jpg, or .jpeg.
●Imaged files must be named with the Doc ID followed by a 5-digit page number. The page numbers of documents that have multiple pages must be sequential and cannot skip numbers.
●Imaged files must be added to a .zip file prior to upload in Ringtail.
Note: You do not have to upload image files for all of the documents that are exported in a download job in a single upload. Upload jobs can contain images for any number of documents from one or more download jobs.
Use the following procedure to upload manually imaged files.
1.On the Manage Documents > Imaging - Manual page, click Upload.
2.In the Upload dialog box, do one of the following:
a.To upload a .zip file from a local drive, select File source and then click Browse to select the specific file location.If a password is needed to unzip the contents of the file, select File is password protected and in the Password box, type the password. When the upload is finished, the password is used to extract the archive.
b.To upload a .zip file from a file transfer repository, select File repository. Then, select the location where the file is stored using the Repository and Folder lists. For more information on selecting files from a file transfer repository, see File repositories.
Ringtail extracts image files from the .zip file and ensures that there are no gaps or other errors in the file names. Ringtail updates any documents that meet the validation criteria. Any validation failures are reported on the Errors page for the upload job. To view the Errors page, on the Manage Documents > Imaging - Manual page, click a link for an upload job .