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You can update the documents in a case in the following ways.
Caution: Updating the documents in a case changes the documents in the case. This can affect source and attachment relationships or cause other errors. In addition, documents that are added to a case are not automatically searchable. Although group members and group leaders can update documents if they have permissions, typically, a case administrator performs these tasks.
●Add or remove files from a document, change the order of pages in a document, and update page labels. For more information, see Update pages in a document.
●Add a document to a case and upload files to be associated with the document. For more information, see Add a document to a case.
●Manually update the source documents or attachments that are associated with a document. For more information, see Add or remove source documents and attachments.