Manage the service account

Use this setting to specify the Ringtail account for the Ringtail Processing Framework (RPF) to use to run jobs. Ringtail validates and saves the account credentials and assigns the account to cases. Only system administrators can access this option.

The service account needs to be a Ringtail account, not a Windows account. The Ringtail account has been updated so that the account password no longer expires and the account cannot be disabled.

Note: When upgrading Ringtail, if a Windows account was previously used for the service account, you must create a new service account using a Ringtail account for authentication.

Use the following procedure to manage the service account.

1.On the Portal Home page, under Portal Management, click Settings.

2.In the navigation pane, click Set Service Account.

3.Type the Account user name and Password.

Use a system administrator account for the service account.

4.Click Save.