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An error is any issue encountered when a job is processed. Errors can appear from anywhere in the Ringtail application. When errors occur, find more information about the cause of the error from the Errors page. On the Errors page, system administrators and portal administrators can view all Ringtail errors in the portal and specific details about each error. Use these details to troubleshoot jobs before resubmitting the jobs.
For portal administrators, when organization security is enabled, the list of available items depends on membership in a provider or client organization. To understand how organizations are managed in Ringtail, see Organizations. For a summary of how organization security affects portal access for each Ringtail user category, see Portal security table.
Use the following procedure to view job errors.
●On the Portal Home page, under Portal Management, click Errors.
Tip: For best results, sort the Errors page by case name.
The following table describes the information on the Errors page.
Column |
Description |
Error ID |
The error's unique identification number. |
Error |
The specific reason for the error. |
Date |
The date and time the error occurred (in local time). |
Portal name |
The portal on which the error occurred. |
Case name |
The case in which the error occurred. |
Organization |
The provider or client organization associated with the error. |
User name |
The user name of the person who submitted the job. |
Each error has a Details page that provides more information about the specific causes of the error. Error details include the Log ID number, error type, value, and the date and time when the error occurred. These details can assist in troubleshooting jobs before resubmitting to the RPF.
Use the following procedure to view an error's details.
1.To open the Errors page, in the Portal Home page, under Portal Management, click Errors.
2.On the Errors page, click an error link.
The following table describes the information on the Details page.
Column |
Description |
Log ID |
The unique identification number of the error detail. |
Detail |
The error type. |
Value |
Detailed information specific to the error. |
Date |
The date and time when the error occurred. |
Both the Errors page and the Details page for individual errors have a Download button. Click Download report to save or open a spreadsheet (.csv file) containing the error information on the page. If you filter the list, only the filtered information appears in the spreadsheet.
