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To organize documents into threads, you must submit the documents for thread analysis.
The following file types are supported for thread analysis: .msg, .mht, .mhtml, .eml, and .txt.
Thread analysis sorts all submitted documents, but organizes only the documents that share the same subject into threads. Thread analysis also creates document batches, with each batch containing up to 10,000 thread-complete documents. In a thread-complete batch of documents, no threads are split between batches.
Note: If another thread analysis job or a deletion job is processing, wait until the job is finished before you submit additional documents for thread analysis.
Use the following procedure to submit documents for thread analysis.
1.Perform a search for documents.
For information about how to search for documents, see Search for documents.
2.In the List pane, select the check box next to the documents that you want to add to thread analysis.
3.On the Tools menu, select Thread analysis.
4.Select Add to thread analysis.
A pre-analysis summary appears in the Thread Analysis dialog box.
Optionally, to see more information about the documents that could be excluded from thread analysis, click View Details.
5.Click OK.
For information about how to access threaded documents, see Search for threaded documents.
Use the following procedure to remove documents from thread analysis.
1.Perform a search for documents.
For information about how to search for documents, see Search for documents. For information about how to search specifically for threaded documents, see Search for threaded documents.
2.In the List pane, select the check box next to the documents that you want to remove from thread analysis.
3.On the Tools menu, select Thread analysis.
4.Select Remove from thread analysis.
5.Click OK.
You can identify problems with documents that were submitted for thread analysis.
Note: Documents that fail thread analysis processing are marked as pivots.
Use the following procedure to troubleshoot documents that were submitted for thread analysis.
1.In the List pane, add the Threading Analysis Status field as a column. For information about how to add columns to the List pane, see Configure columns in the List pane.
2.Examine the status messages in the Threading Analysis Status column. The following statuses are available:
oAttachment Excluded: An attachment in the document was not processed as part of a thread.
oBatch Failed: A processing error occurred with the batch to which the document was assigned.
oBody Text Empty: The body of the document has no content and was not analyzed as part of a thread.
oError Accessing Directory: Ringtail could not access the directory to which the document belongs.
oError Accessing File: Ringtail could not access the document.
oError File Corrupt: The document file is corrupt and cannot be processed.
oError File Empty: The document file does not contain body content and cannot be processed.
oError File Encrypted: The document file is encrypted and cannot be processed.
oError Generic: An unspecified error occurred and the document cannot be processed.
oError Timeout: The allotted processing time expired and the document was not processed.
oFile Type Not Supported: The document's file type is not supported for thread analysis. The document cannot be processed.
oSuccess: The document was successfully processed.
oTitle Empty: The title of the document has no content. After processing, the document is identified as a pivot document.
