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You can reset a forgotten or expired password if password management is enabled. Depending on your environment, you can manage and reset your password using one of the following methods:
●Manage your password using Ringtail authentication
●Manage your password using Windows authentication
If your Ringtail environment uses Ringtail authentication and the password management feature is enabled in your environment, after you log in, Ringtail prompts you to select five challenge questions and provide answers to those questions. If you later need to reset your password, you must first correctly answer three of your five challenge questions. This topic provides steps to set and manage your password.
Note: You only set challenge questions and answers once per Ringtail portal. If you have access to multiple portals, you must set challenge questions and answers for each portal.
Use the following procedure to set challenge questions and answers, in case you need to reset your password in the future.
1.Log in to Ringtail.
2.On the Challenge Questions page, select five challenge questions and provide answers.
oYou must select five distinct questions and answers.
oAnswers must have a minimum of five characters.
oAnswers cannot contain only numbers.
oAnswers are not case-sensitive.
3.After answering five questions, click Save.
Note: If any of your answers do not meet the requirements, you will be prompted to change them.
A status message indicates that your questions and answers have been updated, and you are automatically redirected to the Ringtail site.
After setting your challenge questions and answers, you can reset your password.
If you forget your password, use the following procedure to reset it without having to contact your administrator.
1.On the Ringtail login page, click I've forgotten my password.
2.On the next page, type your user name, and then click Next.
3.On the next page, type the answers to three of your five challenge questions, and then click Reset Password.
4.On the next page, type your new password and re-enter your new password.
Note: As you type your new password, a box indicates the strength of your password. If the words Password strength appear in red font, your password is too weak. Modify your password until the words Password strength appear in green font.
5.Click Save.
If your password does not meet the requirements, the password entries do not match, or the password has already been used, you are prompted to redo your entries. After saving the password, you are returned to the Ringtail login page.
You can change your Ringtail password at any time. Your organization may also set password expiration guidelines.
Note: You do not have to set challenge questions and answers when you change your password.
Use the following procedure to change your password.
1.On the Ringtail login page, click Change Password.
2.In the next window, type your user name, your current password, your new password, and re-enter your new password.
Note: As you type your new password, a box indicates the strength of your password. If the words Password strength appear in red font, your password is too weak. Modify your password until the words Password strength appear in green font.
3.Click Reset.
If your password does not meet the requirements, the password entries do not match, or the password is already in use, you are prompted to redo your entries. After saving the password, you are returned to the Ringtail login page.
If your Ringtail environment uses Windows authentication and the password management feature is enabled in your environment, after you log in, Ringtail directs you to a third-party site. On the third-party site, you can change or reset your password without setting challenge questions and answers. You can also unlock your account on this site.
Note: This website uses CAPTCHA, which is a program that protects websites by distinguishing humans from computers.
Use the following procedure to reset your password.
1.On the Ringtail login page, click the I've forgotten my password link.
You are directed to the third-party password self-service site.
2.Type your user name, and then click Continue.
3.You may be prompted to select one of the following verification options:
oVerification code
oSecurity question
Note: Depending on the configuration of your account, you may see only one of the verification options.
4.Type the characters from the CAPTCHA code, and then click Continue.
5.Verify your account.
oIf you chose verification code, check your email and type the verification code on the third-party site.
oIf you chose security question, type the answer to the question.
6.Type the characters of the CAPTCHA code, and then click Continue.
7.Type the new password, ensuring it adheres to the Domain Password Policy requirements displayed on the page.
8.Re-type the password, ensuring it matches what you entered in the New Password field.
9.Type the characters of the CAPTCHA code, and click Reset Password.
You can now use this password to access Ringtail.
Note: If an email address is associated with your user name, you will receive a message confirming your password reset.
Use the following procedure to change your password.
1.On the Ringtail login page, click the Change password link.
You are directed to the third-party password self-service site.
2.On the third-party site, click the Change Password link.
3.Type your user name and password.
4.Type the characters of the CAPTCHA code, and then click Login.
5.Click the Change Password tab.
6.In the Old Password box, type your current password.
7.In the New Password box, enter your new password.
8.In the Confirm New Password box, enter your new password.
Note: The passwords must be identical and adhere to the Domain Password Policy requirements displayed on the page.
9.Click OK.
A confirmation message confirming your password change will appear on the page. You can now use your new password.
Use the following procedure to unlock your account.
1.On the Ringtail login page, click the Change password link.
You are directed to the third-party password self-service site.
2.Click the Unlock Account link.
3.Type your user name, and then click Continue.
4.Select one of the following verification options:
oVerification code
oSecurity question
Note: Depending on the configuration of your account, you may see only one of the verification options.
5.Type the characters from the CAPTCHA code, and then click Continue.
6.Verify your account.
oIf you chose verification code, check your email and type the verification code on the third-party site.
oIf you chose security question, type the answer to the question.
7.Type the characters of the CAPTCHA code, and then click Continue.
8.Type the characters of the CAPTCHA code, and then click Unlock Account.
