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You log in to Ringtail using a single URL.
Use the following procedure to log in to Ringtail.
1.In a web browser, type the Ringtail link provided by your administrator.
2.On the login page, type your user name and password, and then click Log In.
Note: If the password management feature, which allows you to change or reset a forgotten password, is enabled for your environment, see Manage your password.
3.If prompted, review and accept the end user license agreement.
After you log in, the Portal Home page appears.
4.Click a case name to access the Case Home page for a case. For more information about the Case Home page, see Navigate the interface.
Note: If the link for a case is not active, then your access has been restricted by certain days and times.
Use the following procedure to log out of Ringtail.
●On the user name menu on the navigation bar, click Log Out, and then follow the on-screen instructions.
Note: After you log out, close all web browser windows and open a new browser before logging in again.
