Print this page
Administrators and group leaders can upload and administer transcripts on the Transcripts page.
You can perform the following tasks to administer transcripts:
●Set security for transcripts and organize transcripts by associating each transcript with a transcript type. For more information, see Create transcript types.
●If you add plain text transcripts to a case, create formatting instructions that tell Ringtail how to divide a transcript file into multiple pages. For more information, see Create transcript formats.
●Add transcripts to a case. For more information, see Add transcripts.
●Create and manage the highlight annotations that reviewers can add to transcripts. For more information, see Manage transcript annotations.
●Manage the list of words that are ignored when reviewers filter the transcripts list by content. For more information, see Manage noise words for transcripts.
●Edit transcript properties and transcript types. For more information, see Edit transcripts.
●Manually recreate the transcript index if required. For more information, see Index transcripts.
●Delete transcripts, transcript types, or transcript formats from a case. For more information, see Delete transcripts, transcript types, and transcript formats.
Note: To access the Transcripts page, you must have permission to access at least one transcript type. For more information, see Work with security for objects.
