Index transcripts

When you add or remove transcripts from a case, an index transcript files job runs automatically to update the index, so that the content of the transcripts can be searched.

Administrators and group leaders can manually recreate the transcript index if required.

Use the following procedure to manually update the transcript index.

1.On the Case Home page, on the Case Home menu, select Transcripts.

2.In the navigation pane, click Manage Files.

3.Click Index.