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Administrators and group leaders can delete transcripts from a case. You can also delete transcript types and transcript formats.
Use the following procedure to delete transcripts from a case.
1.On the Case Home page, on the Case Home menu, select Transcripts.
2.In the navigation pane, click Manage Files.
3.Select the check box next to the transcript that you want to delete.
4.Click Delete, and then click OK.
The transcript is removed from Ringtail. An index transcript files job runs automatically to remove the deleted transcript from the index.
You can delete a transcript type, if no transcripts in the case are associated with the transcript type.
Use the following procedure to delete transcript types.
1.On the Case Home page, on the Case Home menu, select Transcripts.
2.In the navigation pane, click Types.
3.Select the check box next to the transcript type that you want to delete.
Note: If transcripts in the case are associated with a transcript type, the check box is unavailable. You can associate the transcripts with a different transcript type, and then delete the original transcript type.
4.Click Delete, and then click OK.
You can delete a transcript format, if no transcripts in the case use the transcript format.
Use the following procedure to delete transcript formats.
1.On the Case Home page, on the Case Home menu, select Transcripts.
2.In the navigation pane, click Formats.
3.Select the check box next to the transcript format that you want to delete.
Note: If transcripts in the case use a transcript format, the check box is unavailable.
4.Click Delete, and then click OK.
