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To select data locally for importing into Ringtail, use the Upload button on the Imports page.
Important: Data must be in an archive file in a .zip, .rar, .tar, or tar.gz format. You can upload multipart archive files if they are in a .zip or .rar format.
There is no maximum archive size. However, depending on your network connection and activity, you may experience unreliable performance and failed uploads with archives of approximately 2 gigabytes (GB) or larger.
Use the following procedure to upload files for import.
1.On the Case Home page, under Manage Documents, click Imports.
2.Click Upload.
The Upload files dialog box appears.
3.If Aspera fast file transfer integration is enabled, select Use Aspera for faster data transfer. This option does not appear if integration with Aspera is not configured and enabled.
Note: If you select this option, but the required plug-in is not installed on your computer, a dialog box appears with instructions and a link to the Aspera Connect download page. After installing the plug-in, you must close and re-open your browser.
4.Under File source, click Browse to select the archive file.
Note: When the Aspera Connect plugin is installed, the Browse button uses the Aspera browse function.
5.If a password is needed to unzip the contents of the file, select the The file is password protected check box. In the Password box, type the password. When the upload is finished, the password is used to extract the archive.
6.In the Destination area, do the following:
a.In the File repository list, select the file repository to upload the data to. This list contains the file transfer repositories configured for your case.
b.For Folder Structure, select one of the following options:
□To upload and extract files to the same folder structure that is used in the archive file, select Use the structure inside the archive file.
□To upload and extract the files to an existing folder, select Add files to an existing folder. Select the folder name from the list that appears. Then, select Replace, Rename, or Skip to specify what Ringtail should do to a file if another file in that folder has the same file name.
Note: If you select the Rename option, during extraction, if the name of a file or folder already exists in the destination, Ringtail adds a numerical suffix to the name and does not overwrite any existing data.
□To upload and extract the files to a new folder structure, select Create a new folder structure. Type the name of the new folder in the Folder name box.
7.Click Save.
Ringtail extracts the files from the archive and deletes the archive.
When you upload the files, the processing session opens and takes place in a separate browser window. For multiple uploads, the most recent upload appears at the top of the window. The number of items, the status, a progress bar, and an estimate of the completion time also appear while the uploads are in progress. The estimate refreshes as the upload progresses.
Note: You can exit the case or refresh your browser during upload.
If an upload fails, Ringtail displays specific error messages.
