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Ringtail concept analysis ranks content files associated with a document based on file type extensions. To emphasize the importance of certain file types over others, you set the ranking of file types at the portal level. For example, you can set Word documents (.doc, .docx) to rank highest, and text files (.txt) to rank lowest in importance during analysis. The file type ranking order also affects the hit highlighting and content views. Only the highest-ranked file appears in the hit highlighting and content views.
Only system administrators can add, move, and delete the default file type ranking for a portal.
This order becomes the default ranking order for new cases unless you change the file type rank at the case level. For more information, see Work with content file type rank in a case.
Use the following procedure to set or change the file type ranking order at the portal level.
1.On the Portal Home page, under Portal Management, click Settings.
2.In the navigation pane, click Content: File Type Rank.
3.Click the number in the Rank column.
4.Type a new number for the rank, and then click outside of the box.
The file type moves to its new place on the list and the ranks for the other file types adjust automatically.
Note: You can also select the entire row and drag it to its new position.
Use the following procedure to add a new file type. You can add as many file types as required.
1.On the Portal Home page, under Portal Management, click Settings.
2.In the navigation pane, click Content: File Type Rank.
3.Click Add.
4.Type a File type extension using lowercase alphanumeric characters. The maximum length is 32 characters.
5.Click Save.
The new type is added to the bottom of the list. Change the rank if necessary.
Use the following procedure to delete a file type.
1.On the Portal Home page, under Portal Management, click Settings.
2.In the navigation pane, click Content: File Type Rank.
3.Select the check box next to the file type to delete. To select all file types, select the check box at the top of the column.
4.Click Delete, and then click OK in the confirmation message.
